Teaching Reflection: Professionalism Memos

Every semester, I struggle with how I can fairly measure, assess, and reward student classroom engagement. “Participation” is a ubiquitous grading category on course syllabi, but as a student and instructor, participation has always felt like a way for instructors to reward students and penalize others based on often arbitrary, inconsistent standards. Reading critiques of participation from scholars like Margaret Price (have you read Mad at School yet? because you should) made me rethink participation from an accessibility standpoint. As an instructor deeply committed to creating positive classroom social dynamics and student learning, I value students’ various forms of classroom engagement. I want students to be aware of their classroom engagement and how it impacts their learning and their peers’ learning. For me, assigning a grade for participation at the end of the semester was not the best way for students to take control of their learning or for me to assess the various ways students engage in the course.

So this semester in my technical writing course, I am experimenting with professionalism. The concept of “professionalism” makes sense in the context of my class, which prepares students to write in professional contexts. However, I would also use “participation” as a framework in a different course.

Discussing Professionalism

I began the semester with a discussion about professionalism. In the first week of class, I assigned students a free-write for homework about professionalism using these prompts:

  • What does professionalism mean? How can we be professional in classroom environments?
  • What professional behaviors help you learn best?
  • What professional behaviors do you expect from classmates?
  • What professional behaviors do you expect from group members?
  • What professional behaviors do you expect from the instructor?

I also asked students to read “The Do’s and Don’ts of Professionalism in the Workplace” (Levo), “What Does Professionalism Look Like?” (Harvard Business Review), and  “You Call It Professionalism; I Call It Oppression in a Three-Piece Suit” (Everyday Feminism). These articles trouble the concept of professionalism, and in class I facilitate a discussion about how professional standards represent cultural values about identity (gender, race, ethnicity, sexuality, class, ability, age, etc.) that are embodied. We also discuss differences in professionalism across cultures and contexts (for example, professionalism expectation differences in a start-up company vs a Fortune 500 company; differences across cultures if students have experience working in different communities or countries).

Establishing Professionalism Expectations

After we discussed professionalism as a class, we created a set of class standards for professionalism. I asked students to share their responses to the last 4 questions with group members and as a group to decide on at least 1 concrete action for each question. I created an open Google document, and students shared their group responses there. As a class, we reviewed each question response, clarified any vague actions (for example, what does “being prepared for class” entail?), and ultimately agreed on a set of classroom expectations. We also explicitly linked these behaviors to individual and peer learning, so we discussed how a classmate’s lack of preparation, such as not completing the reading or homework assignment, might impact other students in the class.

Reflecting on Professionalism Expectations

As part of the professionalism discussion, I’ve assigned midterm and end-of-semester professionalism reflection memos. The memo genre is part of technical writing, and students may be asked in the future to write performance evaluations, so these assignments align with larger course objectives. The memos ask students to reflect on the class expectations for professionalism and learning. Students use the class expectations to reflect on their own classroom learning behaviors to assess their professionalism. For the mid-term memo, I also asked students to consider how they can improve or sustain their professional behaviors to better facilitate their learning. The memos so far have demonstrated that students are critically thinking about how they can best engage with the course material to support their learning and their peers’ learning. For example, students have shared their different approaches to understand the course readings. They also share other ways they are engaging with the class material, such as by taking pictures on their smartphones of “technical writing in the wild.” These methods would normally not be visible in the daily activities of my class, but they demonstrate how students are using a variety of techniques to prepare for class and to take responsibility over the material.

So far the professionalism expectations and memos seem to be serving their intended purpose in my class; there are always unavoidable personal issues that complicate established standards, but for the most part, students are productively engaged in class. In the future, I would want to devote more time to discussing professionalism and learning in class; because of a packed course schedule, the “discussing” and “establishing” portions were limited to 30 minutes. I think this framework would be particularly appropriate in early undergraduate courses. Most of my students are juniors and seniors, and they already have a strong sense of how they learn best and what they need from their peers. I believe the professionalism/participation expectations and memos could be particularly useful for students early in their undergraduate careers who may still be learning how to learn especially when it comes to collaborative projects.

Online Courses in the University: Where are the Students?

It’s no secret to anyone remotely part of higher education that online courses in all of their formations (hybrid or blended, MOOCs, fully online, asynchronous, in-real-time, etc.) have been promoted as the education of the future. The sense of skepticism about these technological advancements is increasing, as demonstrated in the new Gallup study “The 2014 Inside Higher Ed Survey of Faculty Attitudes on Technology” (sponsored by Inside Higher Ed, Pearson, and Blackboard). Here’s the brief rundown:

  • Approximately 91% of faculty members don’t believe that online courses can achieve equivalent learning outcomes to face-to-face courses
  • 83% of faculty members believe the quality of student interaction in online courses is lower than face-to-face courses
  • Faculty feel that they have been left out of university decisions/discussions about the move to online courses

I’ll be responding to the full Gallup report in a later post because I’m especially interested in what we can do about these perceptions and what this means for pedagogical training or implementation. But for now, I’m trouble because once again I find a significant voice remains unheard in this conversation. Where are the students? What do they have to say about their higher education experiences?

To be honest, it’s a terrible time to be a student. Once again, none of this is new to anyone who works with students, but it needs to be repeated:

  • The cost of a college education is rising, and students are increasingly shouldering more of the burden as state and federal governments have removed funding from public institutions. From 2001 to 2011, tuition/room and board at public universities rose 40 percent, and the cost of a private institution rose by 28% (according to National Center for Education Statistics)

    Graph representing the percentage increase in consumer goods since 1978

    Percentage increase in consumer goods since 1978

  • Subsequently, students have an increase in extracurricular responsibilities, namely work. An AAUP survey found that 45% of traditional, full-time undergraduates worked while enrolled and 80% of part-time students worked.

    Graph representing ercentage of traditional college students enrolled full and working

    Percentage of traditional college students enrolled full and working

  • Not only has the number of students who work increased, but the amount of time students spend working has also increased. 21% of students work 20-34 hours per week (this represents an increase), and 8% work at least 35 hours (this is a slight decrease from the initial 2008 recession but is still up from prior survey years).

Students are facing very real, very difficult material circumstances. And yet, very little of higher education has changed up until this point to accommodate the changing circumstances of these students. Universities still function on temporally-bounded semesters or quarters, the general education curriculum still requires 30-60 credit hours, courses generally require the same amount of face-time as the number of credit hours, and courses for the most part require the same amount of work if not more as universities become increasingly concerned about maintaining rankings and the possibility of government-sponsored ratings. Meanwhile, professors lament the demise of their students’ curiosity, popular books argue that students aren’t actually learning anything in college, and students (and politicians) are failing to see the value in a college education.

And at this point, who can blame them? College isn’t working for the students anymore because it’s not responding to the students who are currently here. We’re still teaching in a state of nostalgia for a student who probably never really existed but that we reminisce about fondly. The student who showed up for class prepared by reading all of the required and supplemental material, the student who was driven by intellectual curiosity and not the looming specter of a terrible job market, the student whose primary responsibility was to be a student.

I’m not suggesting that maintaining standards is a bad thing, or that we need to move to a 60 credit hour degree program that guts the general education curriculum. I’m not even arguing that online education is the way to fix these problems. What I’m suggesting is that we (faculty, administrators, university staff members, students, community partners, etc.) need to seriously reflect on what we are currently doing, why we are doing it (“Because we’ve always done so” is not a convincing reason), what are the current needs for the various stakeholders, and how can we meet those needs.

I do believe that online education is one way that we can meet some of the current needs of students. In my own hybrid classroom, students consistently mentioned they liked the flexible class format because it allowed them to work on their own time, and it alleviated one of their major concerns about how to juggle school work with pay-the-bills work. I won’t claim that this approach worked for everyone, but we should make the option available to students to take these courses. But we also need to make sure that there is adequate training, support, quality control, and assessment practices for these online courses and for those who design, teach, and take them, not just a blind rush to throw everything online and call it a day.

Coming up in Part II: Full breakdown of the Gallup report, what it means for technology on campus, and ways to break down the anti-online culture